Privacy Policy

CitiDoc (Pty) Ltd (SalonBridge) (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently. This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with the Protection of Personal Information Act (POPIA) and other relevant data protection regulations.

1. Information We Collect

We collect various types of personal information when you interact with our website, platform, or services. This includes:

Personal identifiers: Such as your name, email address, and phone number.
Business information: Such as the name and location of your salon or spa.
Booking and service data: Including appointments, preferences, and history.
Payment and billing information: For subscription management and purchases.
Login credentials: Including usernames and encrypted passwords.
Device and browser data: Such as IP address and activity logs, for security and troubleshooting.

2. How We Use Your Information

Your information is used to provide and improve our services. Specifically, we use it to:

Create and manage your account on the SalonBridge platform.
Enable appointment scheduling and management functionalities.
Provide customer support and respond to inquiries.
Send service-related communications and updates.
Analyze usage data to improve our features and performance.
Comply with legal obligations such as tax or accounting requirements.

3. Data Security and Safeguards

We take the protection of your data seriously and have implemented multiple layers of security to prevent unauthorized access or data breaches:

Encryption: All data is encrypted using SSL/TLS when transmitted and AES-256 when stored.
Access Controls: Access to data is limited to authorized users via role-based access permissions.
Server Infrastructure: Our servers are hosted on secure AWS infrastructure with firewall protection and Web Application Firewall (WAF) to prevent malicious attacks.
Antivirus & Anti-malware: Regular system scans help defend against threats and vulnerabilities.
Backups: We conduct encrypted, automated daily backups with full disaster recovery protocols.
Monitoring: We use logging and real-time monitoring tools to detect suspicious activity early.
Staff Training: All team members receive periodic training on data privacy and protection best practices.

4. Data Sharing

We do not sell or rent your personal data to third parties. However, to operate efficiently, we may share data with:

Payment processors for secure transactions.
Email or messaging platforms to send appointment reminders and notifications.
Analytics services to improve performance and usability.

All third-party partners are bound by strict data protection agreements and are only permitted to use your data to deliver the agreed services.

5. Your Rights

You have the following rights concerning your personal information:

Access: You can request a copy of the personal data we hold about you.
Correction: You can ask us to correct or update any inaccurate or outdated information.
Deletion: You can request that we delete your personal data, subject to legal retention requirements.
Objection: You can object to certain types of data processing such as direct marketing.
Withdrawal of Consent: If processing is based on consent, you may withdraw it at any time.

6. Cookies

We use cookies to provide a better browsing experience, remember your preferences, and analyze site traffic. You can manage or disable cookies through your browser settings, but this may impact functionality.

7. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your data, please reach out:

Email: support@mysalonbridge.com
Phone: +27(0) 21 200 5889